About Control Panel
How to contact support
To help us make sure you receive the best support experience, please choose from one of the options below:
1. Domain names, email, Website Styler/WebStarter and shared web hosting
If you are calling about one of these serivces, please use the following contact details to contact support.
Please note support for these services is available between the hours of 09:00 and 17:00, Monday, Tuesday, Thursday and Friday and between 10:00 and 17:00 on Wednesday.
Tel: 0845 600 3128
Email support@netbenefit.com
2. Managed hosting support for dedicated servers
If you have a dedicated server and a dedicated account manager, please contact us in one of the following ways: (Please note support for domain names, email, Website Styler/WebStarter and shared web hosting is not available on this number.)
Tel: 0845 832 0738
Fax: 0870 458 9504
Email: Please enter your query into the Email tab within the Control Panel to contact Managed Hosting support
If you have lost your login details, please email accountmanagers@netbenefit.com
Support is available between the hours of 08:30 and 18:00, Monday to Friday. Out of hours support is available for managed hosting clients. All details are confirmed in the NetBenefit client information pack. This information is sent to managed hosting clients when a managed hosting solution goes live.
IMPORTANT
Managed hosting clients with urgent queries outside of business hours, should always contact NetBenefit using the out of hours support telephone number detailed in the managed hosting client information pack.
